Frequently Asked Questions

We offer two pricing models: hourly and contract. Hourly customers are billed for the work performed, and contract customers receive ongoing managed care under a separate written agreement. We do not publish prices on the site because we scope each contract to your users, devices, and servers. Exact cost depends on your setup — a Free Assessment gives you a clear picture before you commit, or call 903-675-5431.

Managed IT is ongoing care for the servers, workstations, and network your business runs on. We monitor your systems, apply patches where they apply, and provide help desk support remotely or with on-site visits when the fix needs hands. We also handle IT planning and project oversight when you add a location, migrate, or replace aging equipment.

During office hours, Monday through Friday, 7:00 a.m. to 6:00 p.m., we respond within 30 minutes to every phone call, text, and email. That first response confirms we have your request and may ask for more information, suggest a fix, or schedule a remote or onsite visit. For contract customers, this extends to emergency calls 24/7 except federal holidays.

Our office hours are Monday through Friday, 7:00 a.m. to 6:00 p.m. Contract customers are on call 24/7 except federal holidays. Hourly customers are supported during posted office hours.

Most of our contracts run 6 months, and several customers are on 1-year agreements. Cancellation takes 30 days' notice. Each contract is a separate written agreement, so the terms are clear before you sign.

Call 903-675-5431 for a Free Assessment. We take a complimentary look at your environment, then map the gaps in security, backups, licenses, and support in order of priority. You receive clear options and choose the plan. We then implement it and support you on contract or hourly terms.

Ransomware protection works best in layers. We help East Texas businesses with endpoint protection, consistent patching, email spam and phishing filtering, DNS content filtering, multi-factor authentication, and backups that can actually be restored. No single tool stops every attack, but these layers reduce the chance of an all-day outage and shorten recovery if something gets through.

Microsoft keeps its service running, but protecting your own data is largely your responsibility. Deleted mail, retention gaps, departing employees, or ransomware in synced folders can cause lost information. Our Email Cloud Backup and Cloud Hosted File Backup keep separate copies so mail and files stay recoverable.

Yes. Many issues are resolved remotely, and our help desk includes on-site visits when a problem needs hands. Customers tell us most issues take a single phone call, whether we handle them remotely or onsite.

Yes. Our office is at 109 S Murchison St Ste C in Athens, and our help desk includes on-site visits when a problem needs hands. We serve businesses across East Texas, including Tyler, Brownsboro, Canton, Chandler, Corsicana, Gun Barrel City, Kaufman, Lindale, Mabank, and Palestine. A trip charge applies for non-contract customers more than 60 miles from Athens.